Refund and Returns Policy

Deliveries

Delivery is available within New Zealand and can be arranged at our premises or online at our e-store when completing your order. At DIY Supply Limited we try to deliver using our own transport where possible, but we may outsource this service.

​You may also decide to collect your purchase in person from our premises which is great because we love to meet our customers. Collecting from our premises is also an option if you make your purchase through our e-store – we’ll hold your purchase labelled for you to collect – if you think your pickup might be delayed please let us know.

​Goods are at our risk (we insure them) until delivered to you, or you collect them from our premises.

​If DIY Supply Limited is delivering to you, we would expect this to take between 3 and 5 days – if we’re going to be any longer we will be in touch.

Cancellation

You may cancel your order if we haven’t dispatched it already – please call us or email us as soon as possible and DIY Supply Limited will arrange repayment to you.

Returns

DIY Supply Limited is happy to take back products that you decide you don’t require within 48 hours of dispatch from our premises. You’ll need to advise us of your order details and if we’re doing a pickup there may be another delivery charge.

Before asking to return your order please confirm that the product is in the same condition as we delivered it to you – once we are happy that what you are returning is OK we will refund your purchase price (less any delivery/pickup cost).